Users that join a website are required to verify their email address. This is done so that your website is in compliance with the Anti-Spam laws. However, if a user fails to verify their email address then you will not be able to send emarketing to users from the website. You may manually verify such users, if the user contacts you and requests access and emails from the website. To do this see steps below.

1. Login to your Administration Website.
2. Go to Clients > Find Clients > Find Clients by Field
3. From the first drop-down box in the first row, select "Email Verified"
4. From the last drop-down box in the first row, select "No"
5. Click the Search button
6. Click on the client record you want to verify.
7. Click on "Verify Email" button at the top of the page and review the notice.
8. Click the Save button to verify the email address and save the client record.

If you can get a user to provide written confirmation (via email) sent directly to you from the email address you are attempting to approve then you have the best way of proving that you have explicit permission from the user to emarket to them.

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