We allocate 45 minutes of free proactive support to every client each month

The 45 minute allocation can consist of a number of activities that is determined by yourself, including;

1. A review of website traffic and the content visitors are looking at.
2. Planning and/or reviewing e-marketing initiatives or plans.
3. Reviewing new functionality leveraged to the website software.
4. Online Shopping results.
5. Search Engine Optimisation assistance.
6. Interpretation of Google Analytics.
7. CRM Training.
8. Setting up Access Restrictions.

There are many things we can do as part of the monthly support meetings but there are also some things that fall outside of the scope of what we can do as part of this free service.

Here is a list of things that are not included as part of the free service we offer;

1. Redesign of your website or any other design updates
2. Creating or uploading content
3. Writing content
4. Completing search engine optimisation work
5. Technical Development

If any of the items need to be addressed we can help you define the scope of the work and provide a quotation for you to consider. Please contact your Account Manager to discuss.

The 45 minute per month allocation does not include the following (ie. we do this over and above the 45 minute allocation);

1. Bug fixes
2. Ad-hoc enquiries or requests for support – reasonable common sense applies

If these requests become random, common or unreasonable as per the agreement we have with all clients we reserve the right to charge for this service. We haven't done it yet and don't want to. The option to charge is designed as a disincentive to abuse.

1. Can I use the monthly call time towards design changes or other content updates by you?

1. N/A