When websites are set live, it can take up to 48 hours for the changes to take effect worldwide. If your new site still doesn't appear live after 48 hours but it is live elsewhere then you may try troubleshooting the problem using the information below before contacting us for further assistance:

A. Quick Browser Refresh

1. Open your browser.
2. Enter your website address in the browser.
3. Press Ctrl +F5 (On a Mac try Cmd + Shift + R).
4. If you cannot see the new website, try the next section below.

B. Clear Browser Cache

1. Follow this link for detailed instructions for clearing browser cache.
2. If you cannot see the new website, try the next section below.

C. Review Internal DNS Settings

If you are in a office network you will need to contact your IT person to try the solution in this section for you. If you are in a home network you may skip to the next section below.

1. Review your internal server DNS settings for your domain name to ensure it is not hardcoded to the old website IP address.
2. If it is hardcoded, please update this IP address to the new IP address.
3. You can find the new IP address in the Site to Live instructions provided to you previously.
4. If this does not resolve the issue, please try the next section below.

D. Review DNS Settings with your ISP

1. Contact your Internet Service Provider (ISP) e.g. Telstra, Optus, IINet, etc.
2. Advise them that your new website is live everywhere else except your computer / network.
3. Get them to test & resolve access to your new website.
4. If they are unable to resolve the matter, please contact your Account Manager for further assistance.

1. What is site-to-live propagation time?
2. How do I clear browser cache?

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